Mesero Eats · Included from Starter
Your guests order. Your kitchen lights up.
Mesero Eats is Mesero's marketplace. Guests order on the web, with no prior sign-up or password, and pick up at your restaurant. The order reaches your POS and, once you accept it, the ticket prints in the kitchen.
From the order to the kitchen, with no extra tablet.
Mesero Eats orders arrive where you already work: in your POS and on your team's phones with Mesero Comandas.
- Switch it onIn the admin, under Mesero Eats: your details, your tax details and your dishes. You connect your payouts with Stripe, and Mesero reviews your restaurant and publishes it.
- An order arrivesThe POS chimes and your team's phones get an alert. You accept it with its preparation time, or reject it and it is refunded automatically.
- To the kitchenOnce accepted, the «EATS» ticket prints and the order appears on the kitchen display, like any other order.
- Ready and handed overYou mark it ready, or it is marked ready when the kitchen finishes everything on its display. On handover, the POS issues your simplified invoice.
0 %
commission per order with your Mesero POS plan, from Starter. The POS subscription is paid separately.
Paid into your account. Invoiced by your POS.
Each restaurant has its own Stripe account, set up from the admin. You are the seller: your page and checkout show «Vendido por» (sold by) with your registered business name. Mesero Eats runs the platform and handles the order and the payment on your behalf. You receive the price of your dishes.
- Your invoice, your seriesOn handover, the POS issues your simplified invoice in your usual series; if you refund the order, the credit note.
- No commission per orderWith your Mesero POS plan, from Starter. The POS subscription is paid separately.
- The service fee is the guest's5 % on the dishes, paid by the guest and invoiced by Mesero Labs.
- No paperwork when you rejectIf you reject an order, the guest gets their money back automatically.
They order on the web. They pick up at your place.
Nothing to download and no prior sign-up or password: your menu, the payment and their order, in the browser. Delivery very soon.
1 · Choose
Your menu, with its prices, options and photos, just as it is in the POS.
2 · Pay by card
On a payment page managed by Stripe. Before paying they see the dishes, the service fee and the total.
3 · Pick up
Their order page updates itself: when you mark it ready, it shows it.
Illustrative example: made-up restaurant, customer and order. The real screens may differ.
You open, pause and choose what goes on Mesero Eats.
- Busy modePause orders for 15 minutes, 30 minutes, an hour or until you switch it off.
- Your Mesero Eats hoursSeparate from the dining room's, with up to two shifts a day.
- Dish by dishEach dish has its own Mesero Eats switch. What you hide or archive in the POS stays off too.
- Sold out, right awayWhen a dish sells out in the POS, on the kitchen display or in Comandas, Mesero Eats shows it as sold out.
- Auto-acceptOptional and off by default, with limits on the amount and the preparation time.
- Alerts that don't get lostThe POS chimes and your team's phones get an alert, repeated every 2 minutes, up to 6 times.
Included in your Mesero POS plan.
Mesero Eats is in the Starter, Pro and Enterprise plans. Not in Bar.
- Starter€39 /month
Mesero Eats orders, QR ordering at the table and your team.
- Pro€79 /month
Plus pickup and delivery on your own channel, the self-order kiosk and the Glovo and Just Eat integrations.
- Enterprisefrom €149 /month
All of the above with several venues and a central view.
- No commission per Mesero Eats order: the POS subscription is paid separately.
- The 5 % service fee is paid by the guest, on the dishes.
Billed yearly: Starter €29, Pro €59 and Enterprise from €119 a month. See the plans in detail →
What people ask before opening Mesero Eats.
Anything else? Write to us: a person from the team answers.
Talk to the teamHow much does Mesero Eats cost?
It is included in Mesero POS's Starter, Pro and Enterprise plans, with no commission per order. The POS subscription is paid separately. The guest pays a 5 % service fee on the dishes, invoiced by Mesero Labs.
How do I get paid for the orders?
Into your own Stripe account, which you set up from the admin, under Mesero Eats payouts. You are the seller: your page and checkout show «Vendido por» (sold by) with your registered business name. Mesero Eats runs the platform and handles the order and the payment on your behalf. You receive the price of your dishes. Until payouts are active, your restaurant shows as closed on Mesero Eats.
Who issues the invoice?
Your POS, when the order is handed over: your simplified invoice, in your usual series. If you refund an order, the POS issues the credit note. Mesero Labs invoices the service fee to the guest.
Do I have to type my menu in again?
No. It syncs from the POS by itself, a few seconds after each change: name, price, description, photo, category, options and sold-out items. Each dish has its own Mesero Eats switch.
What if we don't accept an order in time?
If the restaurant doesn't accept an order within 15 minutes, it is cancelled automatically and the guest gets their money back. If you reject it, the refund is automatic too.
What if we are flat out?
Switch on busy mode for 15 minutes, 30 minutes, an hour or until you switch it off, and set your Mesero Eats hours, with up to two shifts a day.
Do you deliver?
Very soon. For now, guests order on the web and pick up at your restaurant.
Do my guests have to install anything?
No. They order in the browser, with no prior sign-up or password, and pay by card on a payment page managed by Stripe.
Let your kitchen light up with orders from outside too.
90 days free, no card. Create your account, switch on Mesero Eats in the admin and connect your payouts.
- 0 %Commission per orderThe POS subscription is paid separately.
- StarterFrom the planAlso in Pro and Enterprise.
- SecondsYour menuSyncs from the POS by itself.
- 2 shiftsYour hoursSeparate from the dining room's.